Luiza Indian Shop
1. General Provisions
- These Terms & Conditions define the rules for purchasing products via the online store https://luizaindianshop.eu, operated by: Luiza Indian Shop
ul. Rembielińska 8A, skr. poczt. nr,
Warszawa 03-343, Poland
NIP: 5242867142
Email: info@luizaindianshop.eu - The store offers handmade, ethnic, and vintage-style jewelry for consumers located within the European Union.
2. Orders
- Orders are placed via the website 24/7.
- Orders are confirmed by email and processed after payment is received.
- The customer is responsible for providing accurate and complete data.
3. Payment Methods
- Payment is accepted via Stripe (credit/debit card, Apple Pay, etc.).
- All prices are in EUR and include VAT (where applicable).
4. Shipping
- Orders are shipped via InPost and DPD within the European Union.
- Estimated delivery time: 5–7 working days.
- Shipping costs are shown during checkout.
5. Returns & Complaints
Due to the hygienic nature and personal use of the jewelry, returns are not accepted unless the item is defective.
- If an item is damaged or incorrect, contact us at info@luizaindianshop.eu within 7 days of receipt.
- We will provide a replacement or refund if the claim is valid.
- No returns are accepted due to wear, personal use, or hygiene reasons.
6. Right of Withdrawal
According to EU law, consumers usually have a 14-day right of withdrawal. However:
Exclusion applies: For reasons of hygiene and health protection, returns are not accepted once the jewelry has been worn or opened (Directive 2011/83/EU, Article 16(e)).
7. Liability
- We are not liable for damages caused by improper use of our products.
- Our liability is limited to the value of the order.
8. Final Provisions
- The Terms & Conditions are governed by Polish law.
- Any disputes shall be resolved amicably or by a competent court in Poland.
- The seller reserves the right to change these Terms & Conditions. Updates will be published on the website.